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Search the most common device, care, back office, wallet, ordering, and team questions.
BACK OFFICEHow do I contact customer service?
Log in to your OlyLife back office and choose Contact Customer Service. That is where you will find the current email addresses and phone numbers for your market.
Use the back office listing so you always have the most current contact information.
WALLETSWhat do the wallets mean?
The wallets separate your earnings and the balances available for different back office actions. The wallet walkthrough below shows where commissions appear, what can be moved or withdrawn, and what can be used toward eligible product purchases.
Wallet labels and transfer steps can change. Use your current back office and the walkthrough as your final guide.
Watch the wallet walkthrough ↓GETTING STARTEDWhat should I know before my first P90+ session?
Place both feet on the metal plates, begin at a comfortable intensity, and give yourself permission to start low. The intensity may return to zero if your feet lose contact, so simply place them back and reset your level.
GETTING STARTEDDoes the P90+ include a remote?
Yes. The remote is included, but batteries are not. Keep it nearby so you can adjust the intensity without interrupting your session.
GETTING STARTEDHow many intensity levels does the P90+ have?
The P90+ has 20 intensity levels. More intensity is not automatically better. Choose the level that feels comfortable for you.
POWERCan I use an extension cord or power strip?
Yes.
CLEANINGHow do I clean the metal foot plates?
The team manual lists ionic silver, a 50/50 vinegar and water mixture, diluted essential oil spray, a 50% alcohol and water solution, nonalcohol wipes, or low alcohol wipes.
AFTER USECan I leave my device plugged in?
The team manual recommends unplugging the device after use.
ATTACHMENTSShould I remove the attachments after use?
Yes. Removing them after use helps prevent unnecessary wear on the cord and connectors.
GELWhat happens when I run out of the included gel?
You may purchase a microcurrent conductivity gel intended for face and body use.
PARTSWhat are the extra T5A 250V fuses for?
The fuse disconnects if the device exceeds its electrical limit, helping protect the device. The extra fuse is there as a replacement if needed. Follow the device manual when replacing it.
DEMONSTRATIONWhat is the small metal bead in the plastic container?
It is a tiny magnet used to demonstrate that PEMF is being emitted. It may gently rattle inside the container and is for demonstration purposes only.
FREQUENCYHow often can I use the P90+?
The team manual says up to two sessions per day with at least four hours between sessions.
COMFORTWhat if the intensity feels too strong?
Lower the intensity or end the session early. A comfortable level is the right place to begin.
CHILDREN & PETSCan my child or pet use the device?
The team manual says they may sit on your lap while you place your feet on the platform. Review the current device manual and ask customer service if you have a situation specific question.
TRAVELCan I travel with my OlyLife device?
The team manual says the device can travel in your carry on bag. Check your airline’s current size, battery, and security requirements before traveling.
MEDICAL QUESTIONSWhat if someone has a medical condition or implanted device?
Do not guess or make a health claim. Have them review the official device manual and speak with their qualified healthcare professional. For device specific questions, use Contact Customer Service inside the back office.
ORDERSHow do I purchase another device?
In your Dashboard, open Business Management in the left column, then choose Cumulative Upgrade to make an additional purchase.
TESTIMONIESWhere do I find real product experiences?
Open the team Testimony Telegram. Choose one experience that matches the person’s curiosity instead of sending several at once.
Open Testimony Telegram ↗CALLSWhere do I get the current Zoom link?
Check your team chat or ask your sponsor. The Calls & Boards page shows which weekly call to use for testimonies and which to use for the opportunity.
See weekly calls →SUPPORTWhat if I do not know the answer?
You are not expected to know everything. Tell the person you will find out, then bring your sponsor or support team into a three way message, call, or Zoom.
No matching answer yet. Ask your sponsor or use Contact Customer Service inside your back office.
BACK OFFICE BASICS
Wallets made simple.
Watch this full walkthrough with your back office open beside you. Pause as you go and follow the same path on your screen.
Open on Vimeo ↗